Return & Refund Policy – Skylee Boutique

Last Updated: November 1, 2026

At Skylee Boutique, your satisfaction is important to us. We aim to provide a simple, fair, and transparent return process.

1. 30-Day Returns

You have 30 days from the date you receive your order to request a return for an eligible product.

To request a return, please contact us at contact@skylee.ca, providing your order number and the reason for your return.

2. Return Eligibility

To qualify for a voluntary return, the product must be:

• Unworn, unused, and unwashed.

• Clean and in its original condition.

• Accompanied by its original tags.

• Accompanied by intact hygiene seals or protective coverings, where applicable.

Underwear, bras, and shapewear are eligible for voluntary returns only if these conditions are met.

These restrictions do not limit legal warranties or applicable consumer rights concerning defective or nonconforming products.

3. Return Shipping Costs

Customers are responsible for return shipping costs when they change their mind, order the wrong size, or select the wrong color.

If a product is defective or an error was made by Skylee, we will cover the reasonable costs necessary to correct the issue, in accordance with applicable consumer rights.

4. Exchanges – A New Order Is Required

Skylee does not offer direct product exchanges.

If you would like a different size, another color, or a different product, you must place a new order through our online store.

Your new order qualifies for free standard shipping throughout Canada and the United States, with no minimum purchase required.

You may place your new order before or after receiving a refund for your original purchase, whichever you prefer.

The return and refund of the original item remain subject to our return policy. You do not need to place a new order to request a refund for an eligible return.

This procedure applies to voluntary changes and does not restrict legal remedies for defective products or errors made by Skylee.

5. Refunds

For eligible voluntary returns, refunds are issued only after the returned product has been received and inspected, subject to applicable legal obligations.

Once the return is approved, the refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your financial institution.

6. Return Instructions and Address

Before shipping an item back, please contact us at contact@skylee.ca.

We will provide the appropriate return instructions and return address.

Please do not send products directly to our supplier without first receiving instructions from us.

7. Defective Products or Order Errors

If you receive a defective, damaged, or incorrect product, please contact us with your order number and a description of the issue.

We will review your request and offer a solution consistent with applicable legal warranties and consumer rights.

8. Consumer Protection

Nothing in this policy limits legal warranties, cancellation rights, mandatory refund deadlines, or other protections provided by applicable laws.

9. Contact

Skylee Boutique
Website: https://skylee.ca
Email: contact@skylee.ca

Thank you for choosing Skylee Boutique!