Privacy policy

Privacy Policy – Skylee Boutique

Last Updated: November 1, 2026

At Skylee Boutique, we respect your privacy and are committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our online store, make a purchase, or contact us.

1. Business Information

Store Name: Skylee

Business Operator: Earl Houde, Sole Proprietor

Website: https://skylee.ca

Email: contact@skylee.ca

Person Responsible for the Protection of Personal Information: Earl Houde

For privacy inquiries, requests to access or correct your personal information, or complaints, please contact us at contact@skylee.ca.

2. Personal Information We Collect

Depending on how you interact with our store, we may collect:

  • Your name, email address, telephone number, billing address, and shipping address.

  • Information about your orders, purchases, returns, and refunds.

  • Information necessary to process payments through our payment service providers.

  • Customer account information, if you create an account.

  • Messages and communications with our customer service team.

  • Certain technical information, including your IP address, browser, device information, and website activity.

  • Your marketing preferences and consent records, when applicable.

We aim to collect only the personal information necessary for the activities and services described in this policy.

3. How We Use Personal Information

We may use your information to:

  • Process orders and payments.

  • Prepare, ship, and deliver products.

  • Send order confirmations and tracking information.

  • Process returns and refunds.

  • Respond to customer inquiries.

  • Maintain the security and proper operation of our store.

  • Prevent fraud.

  • Improve the shopping experience.

  • Measure website performance and functionality.

  • Conduct advertising or promotional activities when applicable legal requirements are met.

  • Comply with accounting, tax, and legal obligations.

We do not use your personal information for purposes incompatible with those disclosed without obtaining the required authorization or having another applicable legal justification.

4. Shopify and E-Commerce Services

Our online store operates on the Shopify platform.

Shopify and its authorized service providers may process certain personal information to support:

  • Online store operations.

  • Payment processing.

  • Customer account management.

  • Fraud prevention.

  • Analytics and other e-commerce services.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

5. Payments and Transaction Security

Payments are processed through the payment methods and providers available at checkout.

Depending on the payment method used, necessary financial information may be processed by Shopify or the relevant payment provider.

Skylee never asks customers to send their complete payment card information through ordinary email.

Payment providers may retain certain transaction information according to their own legal and operational obligations.

6. Fulfillment and Shipping Partners

Skylee works with order fulfillment and shipping partners, including SpeedFulfill, as well as shipping carriers.

To process and deliver your orders, we may share necessary information, including:

  • Your name.

  • Your shipping address.

  • Your telephone number or email address, when necessary.

  • Ordered products and quantities.

  • Relevant delivery instructions.

Some of our partners may operate outside Canada, including in China.

The information shared may therefore be processed in countries with privacy laws different from those in Quebec or Canada.

Transfers of personal information outside Quebec must comply with applicable legal requirements.

7. Cookies and Similar Technologies

Our online store may use cookies and similar technologies.

These technologies may be used to:

  • Support website and shopping cart functionality.

  • Facilitate checkout.

  • Remember certain preferences.

  • Measure website usage.

  • Analyze service performance.

  • Support advertising activities when authorized.

Some technologies are necessary for the website to function. Others, including technologies used for advertising profiling, may require your prior consent.

Where required by law, we will inform you about these technologies and provide the necessary privacy choices.

You may also manage certain preferences through your browser or privacy tools available on our website.

8. Facebook, Instagram Advertising, and Analytics

Skylee may use advertising and measurement tools provided by platforms such as Meta, which operates Facebook and Instagram.

When these features are enabled and the necessary permissions have been obtained, certain technical or browsing information may be used to:

  • Measure advertising effectiveness.

  • Understand certain interactions with our online store.

  • Display relevant advertisements to eligible audiences.

  • Improve our advertising campaigns.

Simply visiting our website does not automatically provide us with your email address and does not, by itself, constitute a subscription to our promotional communications.

The use of profiling and personalized advertising technologies remains subject to applicable privacy and consent requirements.

9. Email and Promotional Communications

Skylee sends emails necessary to process customer orders, including purchase confirmations, shipping information, and customer service communications.

We may also offer voluntary subscriptions to Skylee promotional emails when this feature is implemented.

These messages may include:

  • New products.

  • Special offers.

  • Promotions.

  • Store news and updates.

Commercial emails will only be sent when we have the necessary consent or another authorization permitted by law.

Recipients will be able to unsubscribe from promotional communications using the methods provided in the messages.

Skylee does not currently send promotional SMS messages.

10. Sharing Personal Information With Third Parties

Skylee may share necessary personal information with service providers involved in operating our business.

These partners may include:

  • Shopify and its service providers.

  • Payment processors.

  • SpeedFulfill and logistics partners.

  • Shipping carriers.

  • Customer support service providers.

  • Fraud prevention services.

  • Analytics and advertising providers, where applicable requirements are met.

  • Relevant authorities and professional advisers when legally required.

We do not disclose your personal information to unrelated third parties for their own independent activities without the required legal justification or consent.

11. Processing Information Outside Quebec

Some Skylee partners may process or store personal information outside Quebec or Canada.

These countries may include the United States and China.

Before personal information is transferred outside Quebec, Skylee must take the measures required by applicable laws, including conducting required assessments and establishing appropriate safeguards.

Information processed abroad may also be subject to the laws and lawful requests of authorities in the relevant country.

12. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and in accordance with applicable obligations.

Retention periods may vary depending on:

  • Orders and payment processing.

  • Customer service.

  • Returns, refunds, and warranties.

  • Accounting and tax obligations.

  • Fraud prevention.

  • Legal requirements.

When personal information is no longer needed, it will be deleted, anonymized, or securely destroyed, subject to applicable retention requirements.

13. Personal Information Security

Skylee aims to implement reasonable measures to protect personal information against unauthorized access, loss, disclosure, or misuse.

We use technology partners that provide security mechanisms appropriate to their services.

However, no electronic system can guarantee absolute security.

Privacy incidents will be assessed and handled in accordance with applicable legal obligations.

14. Your Privacy Rights

Depending on your place of residence and applicable laws, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Withdraw certain consents.

  • Request deletion of personal information in situations provided by law.

  • Obtain information about how your personal information is used and disclosed.

  • Request portability of eligible information, where applicable.

  • Exercise certain choices concerning advertising profiling.

  • Submit a complaint regarding the protection of your personal information.

To exercise your rights, please contact us at contact@skylee.ca.

We may request information reasonably necessary to verify your identity before processing certain requests.

We will respond within the time limits required by applicable laws.

15. Privacy Complaints

If you have concerns about how your personal information is collected, used, disclosed, or protected, you may contact our Privacy Officer:

Earl Houde
Person Responsible for the Protection of Personal Information
Email: contact@skylee.ca

We will review complaints in accordance with applicable legal obligations.

You may also contact the appropriate privacy protection authority if you believe your rights have not been respected.

16. Children's Privacy

Our online store is intended for individuals legally authorized to make purchases or those who have appropriate permission.

We do not knowingly seek to collect children's personal information for unauthorized marketing purposes.

If you believe personal information concerning a child has been collected inappropriately, please contact us so we can review the situation.

17. Changes to This Privacy Policy

Skylee may update this policy to reflect changes in its business activities, service providers, technologies, or applicable laws.

Any updated version will be published on our website with a revised modification date.

Where required by law, we will provide additional notice or request appropriate consent before making certain changes.

18. Contact Us

For any questions about this policy or the protection of your personal information:

Skylee Boutique
Privacy Officer: Earl Houde
Email: contact@skylee.ca
Website: https://skylee.ca

We greatly value your trust and respect your privacy.

Thank you for choosing Skylee Boutique!