General Terms and Conditions of Sale
General Terms and Conditions of Sale – Skylee
Last Updated: October 15, 2026
Welcome to Skylee!
These General Terms and Conditions of Sale explain the conditions applicable to purchases made through our online store, https://skylee.ca.
They complement our Terms of Service, Shipping & Delivery Policy, and Return & Refund Policy.
1. Seller Information
Store Name: Skylee
Business Operator: Earl Houde (Sole Proprietor)
Website: https://skylee.ca
Email: contact@skylee.ca
Skylee currently serves customers in Canada and the United States.
2. Products and Availability
Skylee offers various consumer products through its online store.
We make reasonable efforts to ensure product descriptions, photographs, sizes, colours, and availability information are accurate.
Product appearances may vary slightly depending on screen settings.
If an item becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate resolution, including a refund where required.
3. Prices and Payments
Prices are displayed in the currency applicable to the customer's selected market.
Canadian customers may see prices in Canadian dollars (CAD), and United States customers may see prices in United States dollars (USD).
Applicable taxes and any additional charges will be disclosed at checkout as required by law.
Payments are processed securely through the payment methods available at checkout.
4. Quantity Discounts and Promotions
Skylee may offer quantity-based discounts on eligible products.
Our current quantity discount structure includes:
- Buy 1: Regular price.
- Buy 2 of the same product: 10% discount.
- Buy 3 of the same product: 20% discount.
Discounts apply according to the eligibility requirements displayed with each offer and at checkout.
Promotional offers may be updated for future purchases without affecting previously accepted orders or mandatory customer rights.
5. Order Processing
After placing an order, customers will normally receive an order confirmation by email.
Orders are prepared and shipped through our fulfillment partners.
Processing times may vary depending on product availability and fulfillment operations.
Customers may contact contact@skylee.ca for assistance with their orders.
6. Free Shipping and Delivery
Skylee offers free standard shipping to Canada and the United States, with no minimum purchase required.
Our fulfillment partner estimates shipping transit times of approximately 6 to 9 business days, excluding additional order processing time.
Delivery estimates are not guaranteed.
Customers retain their rights concerning delivery delays, lost shipments, and undelivered merchandise under applicable law.
For full details, please consult our Shipping & Delivery Policy.
7. Returns and Refunds
Skylee offers a voluntary 30-day return policy.
Customers may request a return within 30 calendar days after receiving their order, including when they change their mind or are not satisfied with an eligible product.
For voluntary change-of-mind returns, customers are responsible for return shipping costs.
A 15% restocking fee applies to the purchase price paid for the returned merchandise, after discounts, where permitted by applicable law.
This fee will be deducted from the approved refund.
Approved refunds are normally issued to the original payment method.
No restocking fee applies where a customer is entitled to a remedy without such fees under applicable consumer protection laws.
Mandatory consumer protection rights take priority over voluntary return conditions.
Please consult our Return & Refund Policy for complete details.
8. Size and Colour Exchanges
Customers may request an exchange for a different size or colour within 30 days of receiving their order.
A fixed fee of CAD $25.00 applies to voluntary size or colour exchanges, where permitted by law.
This fee covers the return and replacement shipping arrangements for one eligible exchange.
It does not apply to standard refund returns or legally required no-cost remedies for defective, damaged, or incorrect products.
Exchanges are subject to product availability and return eligibility.
9. Return Destination
All approved returns are currently directed to Skylee's designated return location in Quebec, Canada.
Customers must contact contact@skylee.ca before returning merchandise.
Return instructions and the appropriate Canadian address will be provided by email.
10. Defective or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us promptly.
Include your order number and a description of the issue. Photographs or a video may be requested when reasonably necessary.
Skylee will provide an appropriate solution in accordance with applicable consumer protection laws.
11. Order Cancellations
Customers wishing to cancel an order should contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before shipment.
Any mandatory cancellation or refund rights remain available regardless of order processing status.
12. Privacy and Personal Information
Skylee respects customer privacy and processes personal information in accordance with applicable privacy laws.
For more details, please consult our Privacy Policy.
13. Consumer Protection and Legal Rights
These conditions are subject to applicable laws in Quebec, Canada, and any mandatory consumer protection requirements applicable to customers in the United States.
Nothing in these conditions excludes or limits statutory warranties, mandatory cancellation rights, or other rights that cannot legally be waived.
Where mandatory legislation provides greater protection, that legislation will prevail.
14. Applicable Terms
These General Terms and Conditions of Sale complement Skylee's official Terms of Service and other published store policies.
They are intended to provide customers with a clear summary of the conditions applicable to purchases.
Where a provision conflicts with mandatory consumer protection legislation, the applicable legislation takes priority.
15. Contact Information
For questions regarding products, orders, payments, shipping, returns, or exchanges, please contact:
Skylee – Customer Support
Email: contact@skylee.ca
Website: https://skylee.ca
Thank you for shopping at Skylee!