Shipping and Returns Policy – Skylee Boutique

Last updated: November 1, 2026

At Skylee, your satisfaction matters. We aim to provide a pleasant shopping experience, simple shipping, and clear return conditions.

Please review our shipping, return, refund, and exchange policy before placing an order.

1. Free Shipping

Skylee Boutique offers free standard shipping throughout Canada and the United States, with no minimum purchase required.

Skylee does not charge an additional fee for the free standard shipping option offered at checkout.

At this time, we ship only to Canada and the United States.

2. Order Processing and Delivery Times

Orders are prepared and shipped by our logistics partners.

Processing and delivery times may vary depending on the product, destination, product availability, and shipping carrier.

When a delivery estimate is available, it is displayed during checkout. Estimated delivery times may change due to circumstances beyond our control.

For questions about your delivery, please contact our customer service team.

3. Order Tracking

When tracking information is available, it will be provided so you can follow your shipment.

You may also visit our Track My Order page or contact us at contact@skylee.ca.

4. 30-Day Return Policy

We accept eligible return requests within 30 days of receiving your order.

You may request a return if:

• You have changed your mind.

• You ordered the wrong size.

• You selected the wrong color.

• The product does not meet your preferences, subject to the return conditions below.

To request a return, email contact@skylee.ca within this period and include your order number and reason for returning the item.

Returned products will be inspected upon receipt to confirm eligibility.

5. Return Eligibility Requirements

To qualify for a voluntary return, the product must:

• Be unworn, unused, and unwashed.

• Be clean, undamaged, and in its original condition.

• Have its original tags attached.

• Have all original hygiene seals and protective coverings intact, where applicable.

• Include sufficient order information to identify the purchase.

For underwear, bras, and shapewear, voluntary returns are accepted only if items are unworn, unwashed, and have their original tags and hygiene protection intact.

For hygiene reasons, items that have been worn, washed, or have had their hygiene protection removed or damaged may be refused for voluntary returns.

These conditions do not restrict applicable legal rights concerning defective, nonconforming, or otherwise legally protected purchases.

6. Return Shipping Costs

Customers are responsible for return shipping costs when:

• They change their mind.

• They order the wrong size.

• They select the wrong color.

• They return an otherwise eligible item for personal reasons.

If an item is defective, damaged, or different from the product ordered because of an error by Skylee, please contact us before shipping it back.

In such cases, Skylee will cover reasonable return shipping costs necessary to resolve the issue, according to the circumstances and applicable consumer rights.

7. Return Instructions and Address

To request a return:

1. Contact our customer service team at contact@skylee.ca.

2. Provide your order number, the item concerned, and the reason for the return.

3. Wait for our reply with the return instructions and shipping address.

4. Carefully package the product and return it according to the instructions provided.

5. Once received, we will inspect the product to determine its eligibility for a refund.

Important: The return address will be provided after your request. Do not return products directly to our supplier or to any other address without receiving instructions from Skylee.

8. Exchanges – A New Order Is Required

Skylee does not offer direct product exchanges.

If you want a different size, another color, or a different product, you must place a new order through our online store.

The new order is separate from your original purchase and qualifies for free standard shipping throughout Canada and the United States, with no minimum purchase required.

You may place your new order before or after receiving a refund for your original purchase, whichever you prefer.

If you also wish to return the original item, you must follow our return process and meet all return eligibility requirements.

When the size or color change results from your original selection, you are responsible for the shipping costs to return the original item.

Placing a new order does not automatically trigger a refund for the original order.

A refund for an eligible returned item will be processed only after we receive and inspect it, subject to applicable consumer protection laws.

You may also request a refund for an eligible return without placing a new order.

This new-order procedure applies to voluntary changes of size, color, or product. It does not restrict legal remedies for defective items or errors made by Skylee.

9. Refunds

For eligible voluntary returns, refunds are processed after the returned product has been received and inspected.

We will notify you of the inspection result.

Approved refunds will be issued to the original payment method used for the purchase.

Refunds will be based on the amount actually paid for the returned item, including applicable taxes, subject to the order conditions and legal requirements.

After a refund has been issued, the time required for the funds to appear in your account depends on your bank or payment provider.

Any mandatory refund deadlines and obligations under applicable laws will take priority.

10. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at contact@skylee.ca as soon as you discover the issue.

Include your order number and a description of the problem. Photos may help us resolve the issue more quickly.

We will review the situation and offer an appropriate solution in accordance with applicable consumer rights and legal warranties.

If a fulfillment or shipping error is caused by Skylee or its partners, customers will not be responsible for reasonable costs necessary to correct that error.

You are not required to place another paid order to exercise your rights concerning a defective product or an error made by Skylee.

11. Lost or Delayed Orders

If your order appears to be lost, has not been delivered, or is significantly delayed, please contact contact@skylee.ca.

We will review the available tracking and shipping information with our logistics partners and work toward an appropriate resolution.

Any legal cancellation or refund rights arising from delayed delivery, non-delivery, or a merchant's failure to fulfill its obligations remain fully applicable.

12. Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible at contact@skylee.ca.

We will try to accommodate your request if the order has not yet been processed or shipped. However, voluntary cancellation or modification cannot be guaranteed once processing has begun.

This does not limit any cancellation rights provided by applicable laws.

13. Consumer Rights

This policy sets out the shipping and return conditions offered by Skylee Boutique.

Nothing in this policy is intended to exclude or limit legal warranties, cancellation rights, refunds, or any other mandatory consumer protections under applicable laws.

Where applicable legal requirements conflict with this policy, those requirements will prevail.

14. Contact Us

For questions about shipping, returns, new orders, or refunds, please contact our customer service team:

Skylee Boutique
Website: https://skylee.ca
Email: contact@skylee.ca

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for choosing Skylee Boutique!